Frequently Asked Questions

Please read our FAQ before sending us a message.

Visit Us

C/ Mónaco 29 El Soho de Európolis,28232 Las Rozas de Madrid / Spain. Tel. 00 34 91 626 62 96 / 00 34 671 514 160

Customer Support

info@kilim-age.com / Tel:00 34 629 754 267

Privacy policy. Is my data protected?

PRIVACY POLICY
When we need to obtain information on your part, we will always ask you to provide it voluntarily expressly. The data collected through the data collection forms of the website or other channels will be incorporated into a personal data file duly registered in the General Data Protection Register of the Spanish Data Protection Agency, which is Responsible EL RINCON DE FEHMI ESTAMBUL SLU (KILIM-AGE) This entity will treat the data confidentially and exclusively for the purpose of offering the requested services, with all the legal and security guarantees required by Organic Law 15/1999, of December 13, on Data Protection Of Personal Character, Royal Decree 1720/2007 of 21 December and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.
THE OWNER OF THE WEB agrees not to cede, sell, or share the data with third parties without its express approval.
Likewise, EL RINCON DE FEHMI ESTAMBUL SLU (KILIM-AGE) will cancel or rectify the data when they are inaccurate, incomplete or no longer necessary or relevant for its purpose, in accordance with Organic Law 15/1999 of 13 Of December, of Protection of Personal Data.
The user may revoke the consent given and exercise the rights of access, rectification, cancellation and opposition to the address of EL RINCON DE FEHMI ESTAMBUL SLU (KILIM-AGE) located at C / MONACO No. 29, 28232 LAS ROZAS, MADRID, identifying properly and visibly indicating the right concrete that is exercised.
THE OWNER OF THE WEB adopts the corresponding security levels required by the aforementioned Organic Law 15/1999, of December 13, on the Protection of Personal Data and other applicable regulations.
However, it assumes no responsibility for damages caused by alterations that third parties may cause in the computer systems, electronic documents or files of the user.
THE OWNER OF THE WEB may use cookies during the provision of services of the website. Cookies are physical files of personal information hosted on the user’s own terminal. The user has the possibility to configure their browser program in a way that prevents the creation of cookie files or warns of it.
If you choose to leave our website through links to websites not belonging to our entity, THE OWNER OF THE WEB will not be responsible for the privacy policies of such websites or cookies that can store on the computer of user.
Our email policy focuses on sending only communications you have requested to receive.
If you prefer not to receive these messages by e-mail we will offer through them the possibility of exercising their right of cancellation and waiving the reception of these
Messages, in accordance with the provisions of Title III, article 22 of Law 34/2002 on Services for the Information Society and Electronic Commerce.

What are the delivery charges for orders from the Online Shop?

SHIPPING TO SPAIN
The delivery of orders takes an estimated 2-5 days to Spain peninsula, Balearic Islands and Canary Islands. The orders will be delivered via messaging at the address and holder facilitated in the purchase process. For orders to the peninsula and Balearic Islands the amount will be 0 € and for shipments to the Canary Islands shipping costs will be calculated according to the weight and dimensions of the product.
NOTICE: Shipments destined to the Canary Islands are subject to the payment of import and / or local taxes and / or duties

SHIPMENTS TO THE COUNTRIES OF EUROPEAN UNION
Deliveries of orders will take an estimated 5-7 days to EU countries. The orders will be delivered via messaging at the address and holder facilitated in the purchase process. Shipping costs will be calculated according to the weight and dimensions of the product. If you want to check the shipping costs, please add to the basket the product you want to buy and then continue shopping cart, from the cart window click calculate shipping, select the country and enter the zip code to finish, update totals.

OTHER COUNTRIES
Deliveries of orders will have an estimated term of 7-10 days.
The orders will be delivered via messaging at the address and holder facilitated in the purchase process. Shipping costs will be calculated according to the weight and dimensions of the product. If you want to check the shipping costs, please add to the basket the product you want to buy and then continue shopping cart, from the cart window click calculate shipping, select the country and enter the zip code to finish, update totals.
NOTICE: Shipments to countries outside the European Union are subject to the payment of import and / or local duties and taxes.

PS: All deliveries are made in collaboration with DHL / FedEx / UPS / NACEX.
Once the product is sent you will be notified by mail or telephone indicating the output of the product from our warehouses.
If you still have not received your order within the time period mentioned above, please contact with us at info@kilim-age.com and we will try to solve it as soon as possible. If there had been an error in the customer’s data this will have to bear the additional shipping costs.

Which payment methods are accepted in the Online Shop?

We accept VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL

How long will delivery take?

Delivery time: 3-6 business days in Spain.
Countries Union Europe: 6-8 business days. The rest of the countries approximately 15-20 days.

Replacement and return policy

If the product arrives defective or damaged during transport you must contact us in less than 24 hours from the receipt of the order so that the company will be responsible for the costs of returning it, as well as sending a new product to the customer .
In case of delivery of incorrect product the customer will be sent the correct product without any additional cost.
If there is any problem with your purchase or you are not satisfied with your choice you have a period of 14 days from delivery for any change or return. In this case the customer will be responsible for sending the product to the address they inform you at info@kilim-age.com or the contact telephone number 00 34 629 754 267.
The customer will have the option to opt for the return of the money or to change for any available product within the 14 days following the reception. After 14 days from receipt of the product, no change or return will be accepted.
All products must be returned in their original packaging.

Do I receive an invoice for my order?

You will receive the invoice of the purchase, along with the product sent.

Send us an email