REPLACEMENT AND RETURN POLICY

If the product arrives defective or damaged during transport you must contact us in less than 24 hours from the receipt of the order so that the company will be responsible for the costs of returning it, as well as sending a new product to the customer .
In case of delivery of incorrect product the customer will be sent the correct product without any additional cost.
If there is any problem with your purchase or you are not satisfied with your choice you have a period of 14 days from delivery for any change or return. In this case the customer will be responsible for sending the product to the address they inform you at info@kilim-age.com or the contact telephone number 0034 671 514 160.
The customer will have the option to opt for the return of the money or to change for any available product within the 14 days following the reception. After 14 days from receipt of the product, no change or return will be accepted.
All products must be returned in their original packaging.