DELIVERY POLICY

SHIPPING TO SPAIN
The delivery of orders takes an estimated 2-5 days to Spain peninsula, Balearic Islands and Canary Islands. The orders will be delivered via messaging at the address and holder facilitated in the purchase process. For orders to the peninsula Spain and Balearic Islands the amount will be 0 € and for shipments to the Canary Islands shipping costs will be calculated according to the weight and dimensions of the product.
NOTICE: Shipments destined to the Canary Islands are subject to the payment of import and / or local taxes and / or duties

SHIPMENTS TO EUROPEAN UNION COUNTRIES
The deliveries of the orders will have an estimated term of 5-7 days. Orders will be delivered by courier at the address and owner provided in the purchase process. The shipping costs within the countries of the European Union would be free. The rest of the European countries the shipping costs will be calculated according to the weight and dimensions of the product.
NOTICE: shipments destined to countries outside the European Union are subject to payment of import and / or local taxes and / or duties.

OTHER COUNTRIES
Deliveries of orders will have an estimated term of 7-10 days.
The orders will be delivered via messaging at the address and holder facilitated in the purchase process. Shipping costs will be calculated according to the weight and dimensions of the product. If you want to check the shipping costs, please add to the basket the product you want to buy and then continue shopping cart, from the cart window click calculate shipping, select the country and enter the zip code to finish, update totals.
NOTICE: Shipments to countries outside the European Union are subject to the payment of import and / or local duties and taxes.

PS: All deliveries are made in collaboration with DHL /FedEx / UPS / NACEX.
Once the product is sent, you will be notified by mail or telephone, indicating the output of the product from our warehouses.
If you still have not received your order within the time period mentioned above, please contact with us at info@kilim-age.com and we will try to solve it as soon as possible. If there had been an error in the customer’s data this will have to bear the additional shipping costs.